Frequently Asked Questions

What is LMDBonline.com all about?

The Local Merchant Discount Book Online is a free benefit service offered to valued checking account customers of Mercantile Bank. This year’s edition includes over $3,000 worth of savings from over 60 merchants in the Quincy area and growing!

Can anyone use this site?

As a special thank you to many of our valued checking account customers, this site can only be fully accessed by eligible accountholders at Mercantile Bank. Don't have an account?  Contact your nearest branch to find out about all the great checking options available, open an account, and start saving with LMDBonline.com.

What if I am a returning user from Marine Bank & Trust or Brown County State Bank?

The 2010 Local Merchant Discount Book Online edition is only available to Mercantile Bank customers. Please contact your nearest branch if you have any questions or to find out about special offers.

How do I get an access code?

One access code is issued each year per eligible account. Current customers, whose checking account includes the Local Merchant Discount Book benefit, will automatically receive an access code by mail in January for each year’s edition. The code is imprinted on the front of your postcard. Postcards will be mailed on January 22 for the 2010 edition. If you believe your account is eligible and you did not receive a code, please contact your bank. New account customers will receive an access code at the time of account opening.

Do I need to keep my access code once my account has been setup?

No, each access code is valid for a one-time use only until it is registered or it expires on December 31. Once you have created your account, you may discard it. Each year, on December 31, your account will temporarily become inactive until it is reactivated by a newly issued access code for the following year’s edition. You will be sent a new code to reactivate your account in January of each year your account is eligible.

What do I do if I lost or misplaced my access code?

Only one code is issued per eligible account and the coupons it includes are available for one-time use only by members of your household. If you did not receive a code or it gets lost or misplaced before activation, please contact your bank to request a new one.

I have an access code, how do I setup my account?

Returning Users - Login using your existing user name and password. Once you attempt to clip or print a coupon you will be prompted to enter you 2010 access code found on the front of your postcard.

New Users - As soon as you receive your access code, you may setup your account and begin taking advantage of the many great discount offers right away! On the LMDBonline.com homepage, enter your access code and select the “Create Your Account” button on the right-hand side of the page. You will then be directed to create your personal account profile.

Do I have to provide an email address when I setup my account?

You are not required to enter an email address in order to create your account; however we encourage you to do so in the event you forget your password. If you register a valid email address, you will be able to request a new temporary password be sent to you right away – anytime of the day or night!  We will also communicate with you using your email anytime new coupons are added.

How do I update my email or change my user name and password?

You may update or edit your account information at anytime, including your name, email address, user name and password by selecting My Account and then My Information.

What if I forget my password?

If you registered a valid email address when you created your account, you will be able to request a new temporary password be sent to you right away – anytime of the day or night! Simply enter your user name in the account login area and select the “Forget Your Password?” link below the “View My Coupon Account” button. If you did not register an email address, please email us at LMDBonline@mercbanx.com or contact your bank for assistance.

What if I forget my user name?

If you forget your user name, please email us at LMDBonline@mercbanx.com or contact your bank for assistance.

How do I find the coupons I want to use?

There are many ways to locate the coupons you may want to use. If you are looking for a particular merchant’s offers, you may enter that business name directly into the search box. Otherwise, you may view all offers by Merchant name, Category or Community. The Merchant search provides a list of all participating merchants, listed alphabetically. You may scroll through and select any merchant to view their current offers. The Category search will allow you to browse the offers first according to the type of discount, then by Community. For example, if you are looking for a restaurant discount in Quincy, you could select the Dining & Desserts category, then Quincy, IL. Alternatively, you can also search by Community and then view all of the offers within each Category.

What is “My Coupon Keeper?”

My Coupon Keeper is the place to select and store your favorite discounts and any other coupons you may want to use throughout the year. Each time you view an offer that you like, but you are not yet ready to print it, simply select the “Clip Coupon” button offer below the coupon. All “Clipped” coupons are then stored in your personal, virtual Coupon Keeper. To view, print or remove these offers at anytime, simply select the “My Coupon Keeper” to access your personal favorites.

Do I have to put a coupon into “My Coupon Keeper” first before I print it?

No. If you plan to use an offer right away, you may send it directly to your print queue. You may place as many coupons in your print queue as you plan to print at one time. When you are ready to print, visit the Coupons to Print section to view, remove or print your selections. You may choose to print each coupon individually or send all of those in the queue to print at once. Coupons print up to four per page and may be printed in either full color or grayscale.

Can I print as many of each coupon as I want?

No. Each coupon may only be printed one time. Once you have printed a coupon it is removed from the available coupons in your account and is no longer accessible. We encourage you to print only what you plan to use within a reasonable amount of time so that you minimize any risk of losing or misplacing your valuable offers.

How does a merchant know if my coupon is valid for use?

In order for a merchant to accept your coupon, there must be a household name printed at the top of each coupon, it must have a valid expiration date, and may not appear to have been altered in any manner. Every merchant has the right to refuse acceptance of a coupon they feel has been compromised.

I selected a coupon to clip and/or print, it disappeared from the list, what happened?

After you select an offer to either clip or print, it will be placed in either your Coupon Keeper or print queue. It will then disappear from your available offers. Your clipped or printed coupons will remain in your Coupon Keeper and/or print queue until you either remove or print them. If you decide to remove a coupon from one of these areas, it will be returned to your available offers and can be clipped or printed at a later date.

Can I access my coupon account from home and work?

Yes! You may access your coupons from anywhere you have Internet access.

How often are coupons added to the site?

Coupons can be added to the site at anytime throughout the year. Anytime a current merchant chooses to add an offer or a new merchant participates, offers may be added to your available coupons.  If you registered a valid email address, we will notify you when new merchant offers are added.

When do the coupons expire?

Coupon expiration dates are printed on the bottom left-hand corner of each coupon. While the majority of the offers are good through December 31 of each year, some do include more specific or limited use date ranges. Once a coupon has expired, it will no longer be available to view, clip or print.

Will I keep my same account each year?

Yes. Your account information (user name and password) will remain the same each year or until you change it. Each year, however, on December 31, your account will temporarily become inactive until it is reactivated by a newly issued access code for the following year’s edition. You will be sent a new code to reactive your account in January of each year your account is eligible.

Who do I contact if I am having trouble using the site?

If you are having trouble accessing or using the site, please email us at LMDBonline@mercbanx.com. Please include your name, a brief description of your question or problem, and, if needed, how to best reach you during business hours.

How can my business submit a coupon to be included?

The Local Merchant Discount Book Online is a valuable free service available to any Mercantile Bank business banking customer. If you are a business client and would like to participate, please call us at 217-214-2325 or email us at LMDBonline@mercbanx.com to request a merchant packet and/or free, no-obligation participation consultation.